FAQ's
How do I place an order?
You can email us at jinscakes@hotmail.co.uk or simply complete the contact form and we will contact you as soon as possible to discuss further or to arrange a consultation.
How much notice do I need to give for an order?
We ask for at least two weeks notice for cakes and one weeks notice for cupcake. We recommend enquiring as early as possible to avoid disappointment.
Do you deliver?
Yes we offer delivery within Merseyside. Deliveries are free if local to Crosby, or from £5 if further. Alternatively, we can arrange a time for customer collection during the order process.
Do I need to pay a deposit?
Deposits are required on all orders over £20. All deposits are non-refundable.
What payment methods are accepted?
We accept PayPal, cash or bank transfer. When ordering please advise us of your preference and we will send you all the necessary details.
Do you cater for allergies or food intolerances?
We currently offer gluten-free options. We cannot guarantee that our products do not contain traces of nuts, dairy or gluten as we work in a kitchen where these are stored.